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They just lack any professionalism. Look at the person handling their twitter. They get butthurt and troll anybody who tries to complain. Can you imagine in Facebook's troubleshooting was like that?

The site is dying, friends. The interest in it by the makers waned long ago and its life is being miserably extended by the hard work of witnesses, like pain medication for a terminal cancer patient.

Hmmm I don't think that the site is dying. Technical issues can be faced at any time. I think it could be handled in a different way. A solid communication in times of trouble is worth a lot. It rebuilds trust very quickly.