My Actifit Report Card: March 1 2020
晚上一起吃饭这家饭店离我们家不远我也经常选择到这家吃饭,老板很热情还会送小菜或者抹零,当然菜品味道也很不错也推荐给朋友们有时间来,今天遇到了这样一件事,由于传菜员的疏忽把一道菜上错桌了,引起一桌客人的不满再加上喝了点酒指责声很大引起了周围用餐其他客人的关注,老板赶快上前处理,先是把菜重新上了一份,但是客人还是不满,我看到后也上前帮助处理,和老板“商量”后建议送几瓶啤酒这桌客人才算是“安静了下来”,又建议沟通另一桌客人把那份菜打了个对折客人也把单买了,老板对我表示很感谢要送几份小菜,但是我们拒绝了心意领了。像这种状况我们现场也出现过,所以处理的时候有概念;可想而知我们的一个疏忽,不小心,与客人的利益发生冲突时,处理的时候不仅要送一些物品还要拿出自己的“诚意”这样事情就更会“得心应手”,事后进行总结分析这才是最重要的。v
接着上次伟哥讲得“2019年经济形势与企业变革”这一块主要是怎样把自己演变成学习者,变革者,创新者,未来生活水平提升想要良好的“生存成长”就需要“深度学习”而不是以前的“碎片学习”;“人生没有白走的路每一步都算数,在那里付出在那里就有收获”!也许刚开始的路并不好走只要你肯不断前行,你的运气你的机会就会自然而然找上你。人不是因为变老而停止学习,而是应为停止学习而变老的!
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