Rounded
Rounded is an AI-powered voice platform designed to automate phone interactions for businesses. Instead of relying solely on human staff or traditional IVR systems, Rounded enables companies to create and deploy AI voice agents that can handle both inbound and outbound calls in real time.
The platform allows users to configure agents without coding, defining their role, tone, and tasks through a structured prompt system. Agents can answer routine questions, schedule appointments, transfer calls when needed, or run outbound campaigns such as appointment reminders, client follow-ups, or payment collection.
Rounded integrates with existing business tools, CRMs, and calendars, making it adaptable across industries like healthcare, retail, call centers, and professional services. For example, medical practices can reduce missed calls by automating appointment scheduling, while e-commerce companies can use voice agents for order confirmation or delivery updates.
Compared to traditional outsourcing or manual call handling, AI voice agents provide constant availability, consistency in customer interactions, and measurable cost efficiency. Businesses can monitor transcripts, adjust prompts, and fine-tune workflows to continuously improve performance.
Rounded positions itself as a flexible alternative to both call centers and static chatbots, focusing on natural, conversational voice interactions. It is designed for teams that want to scale phone communication without scaling staff costs.