Beware of OneWorld connections with American Airlines. AA refused to honor our international connection and Latam agents had to step in to save the day. The AA agents were hilariously furious, "WHERE DID YOU GET THESE BOARDING PASSES?".
Here are images of the letter we wrote to the captain during our overnight flight. Upon landing we asked to speak with him and personally handed over this letter. We never heard back from the airline.
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So so sorry you had to go through that. Your letter was heartbreaking, especially the end. I hope you were able to see and spend time with your family member.
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