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RE: Don’t Make This Error, Save Your Data
Thank you for your long comment.
"the status of the hard drive in the laptop" - the motherboard is dead, the drive is encrypted and sitting in a USB box now. But the encryption program can't recognize it in other computer... If I don't find the solution I will contact a professional.
One option then would be to find the same model laptop, and swap the hard drives. Then you should, in theory, get the same decrypt prompts you need to see to access the files.