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RE: SteemIt Help Desk - Is It Time?

in #steemit • 8 years ago

I do agree it is a great idea. Resteemed.

Two questions:

  • Where will the resources come from? (Will this be volunteer? If not, how much will the helpers need to get paid?)
  • What will the legal liability be as far as answering questions correctly / officially?
8 years ago in #steemit by
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     8 years ago 

    1. My thought was to start with volunteers. People are helping out anyway, we would just give them a process and tools.

    2. I don't know. ;)

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     8 years ago 
    1. Sweet - the idea has my full support :)
    2. I think that if you go "full blown helpdesk" and actually have a call-center or official @steemit.com email address - then it becomes a lot more treacherous. If you are just sending people to the #help channel, and/or answering questions as "regular helpful users" then I don't think there is a big risk. You'd still want people to be careful about what types of questions they get involved with and respond to. "Sorry, I don't know" will have to be a tool in the tool-belt if you get answered anything that could have legal repercussions (like am I legally allowed to buy a pizza with my STEEM).
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     8 years ago 

    Excellent thoughts on the legality issues.

    Thank you for the support.

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     8 years ago 

    We don't want to do this yet. Soon, but not yet. Interviewing, screening, and training volunteers and defining processes and support flows for them is not something we have the bandwidth for—yet.

    Steemit is in beta. When we come out of beta, this is something we'll address properly.

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       8 years ago 

      Good to know. Thank you for answering, as I wasn't sure where to head with it.
      Without getting any feedback from SteemIt, Inc.

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         8 years ago (edited)

        We are in the process of scaling up the team and once it's done we'll have some resources to devote to building a knowledge base that people can use for self-help, or that a support desk team can use to assist users.

        We're also presently redesigning the signup process, which should smooth things out too once we ship that bit, making it require less support (and making it easier for users to complete/boosting conversions, too!).

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           8 years ago 

          I agree entirely. This is a great idea but who will pay for it. I am a massive fan of spending/investing as long as there is a return/benefit. The only way I would suggest a help desk is done is pure voluntary. If the help someone gives is of value they are rewarded the same way as any other post in Steem. There could easily be an area to go to where people could post a "help request" and anyone in the community could answer for free. If the answer is useful people simply upvote like any other post. It is a great idea that you have suggested and keep plugging away at it. Stephen

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           8 years ago 

          Well Stephenkendal, I am glad you asked. I think it would be staffed with volunteers. Real volunteers, not people who are paid in votes. It is in all of our best interest to support steemit with our time.

          Some of us curate for free, help new users, and post content that doesn't receive automatic voting. We do it just because we are interested in the future of steem.