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RE: More Rewards = More Votes

in #smartsteem6 years ago

Good evening @smartsteem

I've been using your services (upvoting) for some time already and I've been always satisfied with results.

Today I had my first painful experience, which seem to cost me some funds being lost. I've transferred 10 STEEM to your account and 2 minutes later I added another 20 steem. I waited then another few minutes to receive your upvote.

Unfortunatelly I only received upvote worth those 10 steem and my second transfer of 20 steem seem to be lost.

I'm not sure what could I possibly do to to receive back those funds. Hope you guys would be kind enough to look into my case.

Yours
Piotr

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Hey piotr,

I've added 20 STEEM to your balance. The problem was that you made a bid and then made another bid for the same post. While we supported this in the past (e.g. 10 + 20 = 30 STEEM) we're not supporting it right now.

However, I'll make sure to implement it. Timeframe will be 2 days, meaning: in 2 days that feature should be available again.

Thank you for reaching out!

Thank you @therealwolf

I didn't know that you're not supporting this solution of adding extra.

I've added 20 STEEM to your balance.

Could you please let me know what does it mean? I checked my wallet and those 20 steem are not there.

I really appreciate your time.

Hey piotr,

I meant your balance on Smartsteem.com - you can simply withdraw it from https://smartsteem.com/balance

Thx again @therealwolf

I got it. I've been always using your bot services on steembottracker.com. I guess that why I was confused.

Yours
Piotr