Rudex STEEM transfer not received

Haven't been successful with transfer of STEEM via Steemscan, so I tried to transfer my Steem via Rudex. All the correct info put in but it's been >5 days now and still haven't received my rudex.Steem. Wonder what is going on?
I posted a memo on the site as well. STEEM lacking portability does not bode well for it's future...