Our Commitment to a Transparent and Fair Refund Program
In our last update, we shared that the refund program is gaining momentum and that we are excited to see more and more members successfully completing the verification steps. Today, we want to once again emphasize the principle that has guided us from the very beginning: we remain 100% committed to ensuring that every member receives their refund in a timely, fair, and transparent manner.
Supporting Our Community
From the outset, our main goal has been to rebuild trust and to make sure no affected member is left behind. We fully understand the pain and frustration that came with the incident and the period of waiting. That is why our team continues to work tirelessly, refining systems, monitoring processes, and ensuring that refunds are processed without unnecessary delays.
Many of our members have already successfully received their refunds. These individuals have reached out to us directly, sharing gratitude, encouragement, and most importantly, their unwavering belief in the integrity and transparency of what we are building together.
Addressing False Information
Unfortunately, alongside the progress we’ve achieved, there have also been attempts to spread false information about the refund program. These rumors circulate in other groups and communities, with the intention of creating uncertainty and confusion.
Let us be clear: these false claims do not reflect the truth of our program. Our systems are functioning correctly, the process is transparent, and our commitment to refunding every member remains unchanged.
We have also been informed that many of the same individuals spreading misleading rumors are simultaneously promoting other platforms. Their aim is to exploit uncertainty and lure members into unverified and illegitimate projects.
Why You Should Ignore the Rumors
We encourage every member of the community to focus on the facts and the real progress that has already been achieved. Do not allow yourself to be distracted by those who thrive on negativity or operate with hidden agendas.
Here are some important reminders:
- Refunds are ongoing. Many members have already received their funds and confirmed the program’s effectiveness.
- No external platform is involved. Any attempt to link our program to outside interests is pure manipulation.
- Your trust is our priority. This is not about quick gains — it is about restoring what rightfully belongs to our members.
Moving Forward Together
Every initiative of this scale faces challenges, and misinformation is one of them. What matters most, however, is how we respond as a community. With mutual support and by focusing on the tangible progress already made, we can ensure that the refund program continues smoothly and effectively.
We will continue to open official communication channels at designated times to answer questions, share updates, and provide guidance. Remember: the only reliable source of information remains our official announcements and communication channels.
Conclusion
The incident was a major setback, but it has not broken us. Instead, it has become a turning point — an opportunity to prove that CoinPlex is more than just a platform: it is a community built on trust and resilience.
As refunds continue to be processed, we urge everyone to remain patient, vigilant, and united. False information may attempt to distract us, but together we will overcome these obstacles and move forward toward a stronger future.
The refund program is not just about payouts — it is proof that our commitment is genuine, our systems are effective, and our mission remains unchanged.
✅ We remain 100% committed to ensuring that every member receives their refund in a timely and transparent manner.