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RE: Is Intel's Employee Retention Hotline Hiding a Bigger Problem
Back in the 90's, IBM planned their management courses just like Universities. There were textbooks, and homework. In fact, they were even named similar to Universities.
Management 101 - The basics <-- This was taken in your first year as mgr.
Management 201
Management 301
Management 401
etc etc
When I was there in 1996, there was a full-time team (6 people I think) of trainers.
I have not kept in touch with enough folks to know if that level of training still exists.
Intel had external vendors and internal teachers as part of the Management at Intel and Managing the Performer curriculums. They were excellent. Many of the courses were offsite and people were flown in from all over the country.
Wow! Was it just an expense thing that they dropped/reduced it?
It is always very hard to justify the "soft" skills. But sometimes it's got an amazing ROI.