Did FedEx ever broke your package?
They almost broke mine!
Few days after installing our new Ring Doorbell Pro, we captured this footage. It was on the 17th Feb, 2017.
My parents ordered a new coffee maker. This guy was supposed to deliver it, but nobody was at home this time. However, our neighbor came out and asked the delivery guy if he could take it for us. The guy said it's not needed and went back to his car for the package.
On the video, you can see what happened afterward. He came back with the box and dropped over our gate.
Luckily the coffee maker wasn't damaged.
Wow really cool doorbell you got there! Where did you get it from?
I have not. We don’t have a fence or dogs thought. The guy while always in a hurry has been respectful of our orders. Now the people who handle our stuff before it get into his truck and his hands that is another story.
The area has dealt with people stealing stuff off people’s door steps. Seems to happen most when the high school in the area gets out.
That couldn't happen here because 99% of deliveries require a signature, but I heard it's not necessary for the US. That's unfortunate if your package gets stolen, especially if it was something important and you needed it asap.
How can you deal with that? File a police report or the seller has insurance and it covers it?
Btw this shipment required a signature as well. The guy signed it in our name.
Packages usually have a small free “insurance “on them. Companies tend to have to spend more for higher value items but that protection often ends once the item is delivered.
I would say most of everything we get shipped does not required a signature and it’s a real issue. It’s up to the sender to require it. I personally have not had something stolen but I have caught people in the act of trespassing. I just call the cops sometimes the people get caught with a truck load full of packages otherwise they get away.
From the people who have told me they have been stolen from they file a police report, contact the seller and get a new item shipped to them. I don’t think anything becomes of the police report. Sadly a crime has to have a very high value to even get noticed unless it’s caught in the act. Even with video evidence some items it’s not worth anyone time to go after someone over a small item. The courts and legal processing are just stupid over expensive.
At the end of the day companies either takes the write off for the loss, or you take the wright off as a loss if you meet the minimum requires in regards to taxes.