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RE: Its been a bad day, having a rant.
Get an old tape recorder, when you go into the interview put it on the desktop, turn it on, this interview is being recorded for the court case that may follow if you ask inappropriate questions, or similar.
Make sure they identify themselves clearly at the start as well.
It will change their reaction very quickly.
I am thinking about recording my next one. Or Give hubby boxing gloves then let him loose lol
It is very surprising what a difference a tape recorder will make.