I find it astonishing, what changes the virus made possible here. A lot of things can now be done online, which needed a lot of running around before.
Forms that you need can be downloaded, instead of having to pick them up in some office in the town hall. And instead of going there again, you can send the filled in forms and scans, pdfs or photos of documents simply via email.
Just yesterday I received a letter from the electricity supplier, they come once a year to read the meter. Before, you had to be home to give them access to the meter - now you only have to scan a bar code they send and then enter what the meter is showing.
It can really make you wonder, why it took a epidemic to introduce such things. But perhaps it is, because its not much fun to be a bureaucrat if you can't mess around people.