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RE: The discourse management of a collection promoter from a teleworking perspective.
Hello @emimoron
Working from home is the best, but charging, selling, managing some things is quite complex if they are only going to be done by calls. That's why I find interesting and right your proposal, have a logical order in the speech that will be established with the interlocutor, provide justifications for why they have not paid, it is important.
Hello @josevas217 really work from home is excellent when you have an organization and plan, there are people who think that as they are at home should not make plans and it is quite the opposite a proper planning of your day helps a lot. In the case of teleworking collections is extremely complicated hence the best thing is to carry a script of what we are going to tell customers. Thanks for commenting