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RE: How to achieve assertive communication?
Certainly one of the most difficult aspects of communication is trying to keep calm when the other person is aggressive, I think the best way to make him see that he is not right is precisely to avoid confrontation and maintain cordial treatment, trying to win him will not improve his attitude, on the contrary, it worsens the situation.
Good!
Keep calm and postpone the direct conversation for another time.
Thanks for the comment.