"Yeah... Well, they couldn't quite put their finger on it. You were probably rude and impertinent? Coercion perhaps?" "Of course! I was rude enough to expect a craftsman to provide the service I ordered and to demand my deposit back if he persistently refused to do so."

What a bloody nerve! Nothing peeves me off more than incompetence coupled with arrogance! Especially in the service industry! I swear!!!

"Well, I don't think it's a good business model to sue clients one after the other. But of course no one knows..."

THAT is truly laughable! I mean it does not take a genius to detect a very clear pattern there... lol - yeah, all the customers are the problem... sounds legit... (wtf) :D

Really? The other bruised customers have all deleted their emails as quickly as possible? Did the filing cabinet get too full or what? I don't understand things like that.

Yes, that is odd - especially if there had been issues with the contractor. Surely that would be the sort of thing you would keep on hand "just in case" - at least for a little while anyway...

It definitely sounds like you have had your hands full @weisser-rabe! krikey!