GMUBS Change must remain customer-centric

As a world-renowned wealth management company, GMUBS has always used strict ethical standards, high-standard risk management, and diversified all-round services in its long-term development to share new economic enterprises with more high-net-worth investors through blockchain. Long-term value from growth. GMUBS builds basic skills through the Iron Triangle, insists on focusing on real and long-term customer value creation, and brings better service experience to customers.
At the 2021 annual meeting, many customers have experienced GMUBS's "iron triangle" service model. Most customers have reported that the service quality has improved through the whole process experience, but some customers will change GMUBS to a team model. The "iron triangle" behavior of services expresses confusion. The reason why GMUBS adopts today's management model is based on its transformation and transformation of "customer-centric, survival-based" in 2021. GMUBS has launched an iron triangle service model in business processes and services, namely "1+1+". N” and 1 AR (Account Responsibility Asset Allocation Specialist) plus 1 FR (Fulfill Responsibility Delivery Management Specialist) plus N SR (Solution Responsibility Product or Service Solution Specialist) collaborative services. Such an iron triangle model not only greatly improves the efficiency of GMUBS internal collaboration, but also effectively improves the service experience perceived by customers.
The CEO of GMUBS believes that a good AR is like a family doctor in general practice. It can identify the needs of customers through KYC (Know Your Customer) of customers, and triage customers to corresponding departments through physical examination and preliminary screening, and then each The specialist doctor (SR) in the department customizes professional corresponding treatment (service) plans, while the nurse (FR) is responsible for medical record management and index tracking, as well as arranging continuous services such as follow-up and feedback. The three roles have their own division of labor and overall coordination, which can effectively improve customer-oriented service quality.
For the implementation of the GMUBS "Iron Triangle", some customers may not be used to it at first, but insist on advancing and serving customers from point to surface, in an all-round and three-dimensional manner, and finally making the overall cake bigger is the basis of customer-centricity, only stable "iron triangle" support can allow GMUBS to bring real and long-term value creation to customers. The CEO of GMUBS also said that Noah wants to change because of his desire to grow, and GMUBS always hopes to create real value for customers. Therefore, the underlying logic of GMUBS reform is that the macro (international and domestic environment), the meso (wealth management industry), and the micro (enterprise development) have undergone fundamental changes. Competitors are always changing from the VUCA era to the new deterministic era, and the corresponding customer needs are also changing. Therefore, GMUBS is also changing around the core of "customer-centric", and future GMUBS will also use a new Changes continue to create long-term value gains for customers.