Gridcoin Issues as seen by Users (Results of Survey)

Ahoj Gridcoin users. Five weeks ago, I created a survey poll on gridcoin issues in the wallet. The survey consisted of 14 common problems gathered from community chat channels in a hope of getting them ordered by their respective impact on the users.

This poll was created in to variants with a different than usual vote weight formula. I believe that CPIDCount and Magnitudeshare types are better suited to get accurate measure of regular users' opinion, even though those share types can be skewed. Remember that ID cards do not exist on the Internet.

The question was: What are you not satisfied in Gridcoin with? Select all that apply.

There were total of 239 votes. Let me present you the results, which you can also check at gridcoinstats:

Answer	CPIDCount	< %	Magnitude	<%
The wallet is crashing often	38	19.00	1423	30.23
The wallet is often offline or stuck on a fork	17	8.50	401	8.52
It takes too long time to get reward for BOINC	19	9.50	249	5.29
The community is too scattered on many platforms	19	9.50	624	13.26
New user setup is too comlicated	18	9.00	225	4.78
I do not like leaving my BOINC Team	12	6.00	170	3.61
Not all project give the same magnitude	13	6.50	113	2.40
I have or had problems with the beacon	12	6.00	114	2.42
I am satisfied	6	3.00	66	1.40
My transaction and rewards keep disappearing	8	4.00	610	12.96
My favourite project is not in the whitelist	8	4.00	115	2.44
I wold like to express my positive opinion in poll	6	3.00	127	2.70
I do not know where to report issues or ask questions	6	3.00	67	1.42
Information I want is not visible in the wallet	7	3.50	162	3.44
Insufficient or non-responding Point of Contact	5	2.50	42	0.89
Something else	2	1.00	59	1.25
Poor user tech support	4	2.00	140	2.97
sum	200	.	4707	.

Obviously the wallet crashing issue wont on both variants with a good had start. Second place took the forking issue, which was surprisingly not so important on 4th place according to magnitude. These two issues negatively affect the stability and trust of the coin, so they will continue being addressed with top priority.

Then there is the long wait for the green or golden research reward transaction icon. Especially if you have low balance and run the wallet only intermittently. By magnitude this issue ranked two places lower, probably because high magnitude users also have higher balances and thus find it easier to stake. There are multiple approaches to solve this issue.

Next issue, which magnitude voters placed on the second place, is about the Gridcoin community being scattered on many platforms. There is IRC, Steem, CCT forum, Discord, Matrix, Slack, Telegram, Reddit, Github and another IRC. I suggest Matrix/Riot for chat as it is Open and allows decentralization.

The next I would like to mention is about Transactions and rewards disappearing. This issue ranked second by magnitude voters and 10 by cpid. They do disappear because they were created on a fork and that fork got abandoned. In a stable coin, this would still happen, but much less.

5th (cnt) and 6th (mag) ranked the issue with complicated user setup. We will address this issue, but the stability issue will have priority.

To wrap things up, I would say that the priority will be given to the stability issues (crash, fork) then to usability matters (setup, interface) and reward overhaul.

Note: Gridcoin Community Hangout #047 in an hour.