Sent to the B.B.B.

Thank you for following up and we appreciate your assistance with our claim. We were initially pleased to hear that the imposter page which we have endeavored to report for so long had been addressed. When searching to verify the validity however, we have still been able to locate the page and it has not been removed as Facebook has indicated. Facebook is an A+ rated accredited business with the Better Business Bureau, but our experience attempting to resolve issues directly and using B.B.B. arbitration in a timely manner has not been representative of our expectations of a business which has received this level of approbation. Regardless of the eventual outcome of our disputes as we continue to endeavor to have the imposter page removed and our verification completed, we ask that the Better Business Bureau review our case including both of the complaints we have reported and evaluate the discrepancies between policy and practice at Facebook for the Better Business Bureau's rating of Facebook as a business it believes embodies the best ethical practices that a consumer should expect.

The impersonating page we are disputing, created in 2014, has been using our trademarked name, logo, and images without permission and regardless of our attempts to inform Facebook requesting intervention on our behalf. We have reported the issue on multiple occasions both on Facebook and through email attempts before contacting the Better Business Bureau. Although we are able to receive a response by using B.B.B. arbitration, we request that the necessity of receiving B.B.B. assistance in combination with the amount of time the issue has remained unresolved, given that Facebook has at this time conceded to be a violation of their policies and they have been informed of this information on previous occasions, should be included in the Better Business Bureau deliberation of Facebook's B.B.B. rating in the future. We would like to have our negative review and our negative experience publicly known and recorded against the performance of Facebook in opposition to there stated policies regarding intellectual property.

As Facebook is an accredited business, we request the B.B.B. arbitrate and come to a judgment as to the ethical nature of the verification process to determine if the assignment of verified accounts is being administered according to the standards that an accredited business in good standing should follow. The ethical guidelines and agreement to enter arbitration by the Better Business Bureau being the foundation of the trust that accreditation embodies, we request that an unsuccessful resolution to our complaint should directly impact Facebook's rating with the Better Business Bureau. We propose that any business which is a B.B.B. accredited business in good standing and with a sufficient rating should be able to obtain a verified checkmark. If Facebook values the accreditation and rating system employed by the Better Business Bureau, can they provide a sufficient supplementary reason for denying a B.B.B. accredited business in good standing with a verification checkmark on their platform. We are prepared to provide as much additional documentation or other information requested as we have available to receive a successful resolution and to keep the Better Business Bureau informed of our negative experiences with Facebook, Inc. so that it may be fully understood and be able to guide the Better Business Bureau in their determination and efforts to make sure that a business is rated independently from their decision to become accredited. Please let us know what information you need to assist us and yourself in ensuring the assignment of an A+ rating for a business which has gained a large negative following is envisioning the highest ethical standards associated with a Better Business Bureau accredited business so that the rating assigned to them does not undermine the respect of the B.B.B. diminish the value of the rating system in the estimation of the general public. At this time, we have the highest respect for the B.B.B. rating system and businesses which elect to become accredited and we aspire to never have reason to doubt either.

We look forward to a response and successful resolution to our case issues with Facebook thanks to the assistance of the Better Business Bureau and will follow through on additional responses and recommendations as we move forward. If a successful resolution to both of the issues included in our complaint are not achieved, we will pursue it until we receive a successful resolution. In addition to the outcome of either or both of the complaint issues we have initiated, we request that our case be examined and the actions of Facebook be weighed when determining the B.B.B. rating of Facebook, Inc.