UPDATE: We have not received a response from the B.B.B. or Twitter, but have filed a B.B.B. review of Twitter on March 6th, 2018 as follows:

We believe that the favoritism extended to large businesses over small businesses regarding the assignment of verified checkmarks on Twitter should be taken into consideration when assigning their B.B.B. rating. Jack Dorsey, CEO of Twitter @jack recently in the news asking for ‘help’ with platform’s health and by his own omission states:“We aren’t proud of how people have taken advantage of our service, or our inability to address it fast enough,” Dorsey tweeted. Twitter has been accused of “apathy, censorship, political bias optimizing it's business for share price instead of the concerns of society and Jack has stated his desire for reform as follows: “This is not who we are now or who we ever want to be,” Dorsey said. (reference the Guardian https://www.theguardian.com/technology/2018/mar/01/twitter-jack-dorsey-pledge-harassment-fake-news March 1st, 2018). Our recommendation to Jack would be to become a B.B.B. Accredited Business and work with the B.B.B. accepting the Better Business Bureau's Accreditation methods and agreeing to the ethical guidelines, arbitration, and responsibilities which a B.B.B. Accredited Business envisions to improve his platform and customer experience by granting checkmarks to all B.B.B. Accredited Businesses and other businesses which receive a favorable rating from the B.B.B. Regarding the Better Business Bureau's involvement in this issue, we understand that Twitter is not a B.B.B. Accredited Business, but if arbitration of complaints against Twitter may not be successfully reached through the B.B.B, we request the complaint be properly filed against them on their B.B.B. profile and recommend that their policies be taken into greater consideration when assigning their rating. Given the negative press they have received and their public statements as the inadequacy of their management, we believe that the B.B.B. rating of A- for Twitter as an organization is inflated and reflects poorly on the B.B.B. and all B.B.B. Accredited businesses. As a B.B.B. Accredited business owner, I have less pride and respect for the B.B.B. researching Twitter as a company and their profile on this platform.