Why empathy can enhance leadership skills
Empathy is a key skill for good leadership. More organizations—whether big companies, government agencies, hospitals, or small businesses—are looking for leaders who show empathy and can create positive change.
Across the world, there is a growing need for leaders who understand and connect with their teams.
A recent study in the Harvard Business Review called the Global Empathy Index looked at employee feedback. It gathered insights on how workers see their CEOs and how happy they are with their jobs.
The study found that companies that show empathy tend to make more money. These businesses not only have happier employees but also earn more and deliver better service to their customers.
At this important point in our society, the need for caring leaders is greater than ever. Companies need leaders who can motivate their teams and build a culture of care and connection at work. There is also a call for leaders on a global level who can bring people together and encourage teamwork around the world.
Empathy isn’t only for office workers. It applies to all fields and roles. Even tough-minded people can learn to be more empathetic. For example, Mark Divine, a former Navy SEAL commander, teaches athletes, police teams, and emergency workers how to combine mental strength with intuition and kindness.
Leadership can show up in anyone, even if they don’t have an official title. People can set a good example for others. For instance, if someone feels overlooked, they can talk to their boss in a respectful way to share their concerns. A kind reply can encourage others to speak up about their own feelings.
Anyone can become a caring leader, whether they are new to managing, hold a top position, or just want to motivate colleagues. In today’s uncertain world, the importance of empathy and strong connections is clear. Small acts of kindness and understanding go a long way.
To improve your leadership skills, focus on these qualities that good empathetic leaders show:
Leading by example: Show that you value kindness and working together. Let your team know you care about their ideas and goals.
Building emotional intelligence: Support creative thinking and new ideas. During disagreements, stay calm and combine logic with empathy to solve problems. Show your team you understand their struggles and keep your emotions in check.
Trust your instincts: When making decisions, listen to your gut. Help others feel confident in their own judgement as well.
Say thank you: Recognize what your team does well. Use praise to motivate them and bring out their best work.
Be flexible: Pay attention to how others feel. Adjust your approach if needed, especially when circumstances change. Stay open and avoid criticizing too much.
When a team member is having a tough time, avoid adding pressure or criticizing. Instead, start by acknowledging what they’ve contributed before. Then, kindly talk about what’s happening and work together to find solutions. This makes your team feel supported and helps them grow.