Hello dear @ninapenda
You've gained a lot of insight from your recent learning experiences from the team. And I appreciate that you've explained each step in detail, from market research to setting clear goals and improving customer service. Your special approch on listening to customers and resolving their concerns shows that you're on your way to building a strong, customer-satisfied business. I am fully agree with you.
Afterall you are a queen of steemians.
I wish you all the best for the future. And I hope you win this contest.