crystal liu
Xfinity Assistant
Ravinder
Live Agent
End Agent Chat
Hi. I'm the Xfinity Assistant, here to help you with your services.
I hope you're staying safe and healthy. We're committed to keeping you connected during this time.
What can I help you with today? You can say things like "my Internet is slow" or "how much is my bill?"
Our response to COVID-19
Virtual back-to-school help
i can use my wifi but i cannot watch flex since i install the wifi
You can stream your entire TV line-up at home, but some networks are unavailable when you're not connected to your home WiFi network. How can I help?
Internet troubleshooting
I'm not on my in-home WiFi
Chat with an agent
Chat with an agent
Please provide us your 5 digit zip code to connect to an agent
ZIP Code
98105
Got it. I'll put you in touch with a live agent now.
Connected with Ravinder
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You are now chatting with Ravinder, a Xfinity Live Agent
Hello, thank you for contacting Xfinity Support. My name is Ravinder. Who do I have the pleasure of assisting today?
i can use my wifi but i cannot watch flex since i install the wifi
I apologize for the issue you are experiencing with internet services. Let me quickly take care of this.
Please confirm your first and last name.
i can log in but each time i log in only error occur
tak yan yeung
xfinity id laumache
Thank you for that information. Please confirm your complete service address.
4754 16th ave ne apt106
4754 16th ave ne apt 106
Perfect. Thank you for that information. Please allow me 1-2 minutes to check the account information for you.
Please stay connected while I am still working on it.
i install my wifi 9 months ago,and since then, i can never use my flex service,i do not connect you because i am busy and i do not have time to do it and do not know how to do it,i simply do not know what can i do
I sho I look d tell you my problem earlier
No worries, I will help you to activate it.
I should tell you my problem earlier
thanks uo I
thank you
i actually find you once before i install my wifi, but they said after i install my wifi,the tech who come to my home to help me to install my wifi could help me to fix it all,but my account still doesn't work after i install my wifi,and the tech could not help me to fix my account's problem
Please help me with your best contact number or email.
Thank you for specifying that
Email successfully sent.
[email protected]
In case, you face any issue you can reach our activation team at 1-855-652-3446.
Be assured, it will be fixed and you can enjoy the flex services.
i do not has a phone number, can you help me to fix it now so i do not need to contract them
it has been a problem annoying me about 9 months
Please turn on the flex box and follow this link: www.xfinity.com/activate
i do not have a phone number now
Let me check it further.
I request you to push the “WPS” button on the bottom of the Xi device, then within 2 minutes press the “WPS” button on the top of the Wireless Gateway.
what is the use of this
press
done
I am try to help you to activate the flex box for accessing the service
if you need my xfinity account password or if i give you my xfinity password can help me to activate my account or log in to see what really happen in my account,i can give you my xfinity account password
I really appreciate your efforts and patience.
if you need my xfinity account password or if i give you my xfinity password can help me to activate my account or log in to see what really happen to my account,i can give you my xfinity account password
i actually really hate talking in the chat box, if there is a xfinity store close to where i live, i will directly go to the shop and ask for help
Sure, if you want you can reach there or I can schedule a technician visit as well.
this time probably is the last i chat with you,i have already lost a lot of time in fixing this problem
Xfinity Store by Comcast Branded Partner
ADDRESS
4609 14th Ave Nw
Seattle, WA 98107
HOURS AND INFORMATION
Sun: 11:00am - 6:00pm
Mon - Sat: 10:00am - 7:00pm
so i really want you to help me this time
i do not want to go to the store and explain the same problem again an again,and finaly they told me they can't fix it
Okay, let me check what best I can do for you.
xfinity id:laumache password:cxzdsaewq1
go login to see what really happen in my account
i think you will know more about my situation when you login to my account
I have checked there is a need to activate the flex services.
cannot watch any tv dramas and movies
so please help me activate
i am actually very angry about that and what i am doing now is try to patient and talk to you
i am actually very angry about that and what i am doing now is try to keep patient and talk to you
I really appreciate your time and patience.
waitin
waiting
I want to thank you for your time and patience
I am now sending refresh signal to your modem. This will update and boost signal connectivity of your modem. It will take 4-5 minutes. We might lose connectivity for a few minutes until the modem is back online. Please stay connected.
the key problem is they keep asking me to activate the servive by myself,but the key problem is i cannot activate the service by myself
Yes, i have tried every possible steps on the chat. We have a dedicated activation team for this and will be available on the call.
you help me to call them,my spoken english is not good so they do not understand what i mean
you help me to call them,tell them all the information i give you,i have call them a few time but they cannot get what i mean
i am not a native english speaker
I can understand that, which language you prefer.
a lot of misunderstanding will occur
and i cannot call them now
Let me help you with an alternate.
i need my mother's phone
Please help me with your mother's number and your preferred time so that I can arrange a callback for you.
can you help me to fix it
I will add the notes for the language preferrence as well.
We have performed all the troubleshooting steps that we can do on chat, in order to resolve your concern.
19496197419 cantonese
if you call her,i am afraid she will miss the phonecal
if you call her,i am afraid she will miss the phonecall
You can share your preferred time so that I can add the notes.
maybe 7am
Perfect. Thank you.
Be assured, it will be fixed once they will reach you. I have the notes for the same.
but she isn't live with me
she live 1km far from my home
she lives 1km far from my home
Sorry, the chat agent has been disconnected. Please wait while we try to reconnect you.
can you send them all the information i give you
hi