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RE: tZero ICO- is this even alive?? Horrible experience with SaftLaunch!

in #crypto • 7 years ago (edited)

Hi @natif,
Thank you for your note. Since the announcement of tZERO's offering on SAFTLaunch, we have been inundated with investor interest and support requests.

With regards to your particular case, we are aware of a small set of our user-base affected by a nagging bug with our 2FA provider. I tried to track you down in our database to resolve your issue, but was unable to trace your steemit user-name to an account (and was not approved to post on steemit until a few hours ago).

Over the past few weeks, we have been on a hiring spree to keep up with the overwhelming demand and support requirements. I sincerely apologize for not getting back to you sooner, and encourage you to reach out to me directly at [email protected] so that I can personally see that your issue is resolved (if it has not been already).

Thank you for your patience as we grind through some of these startup growing-pains.

Best,
Scott

7 years ago in #crypto by
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     7 years ago 

    Hello Scott.

    I am also experiencing issues trying to invest. I have met all requirements to invest. I tried to send funds to the address provided by saftlaunch from my Jaxx wallet. I tried maybe a dozen times. All transactions failed due to running out of gas even though I quadrupled the base amount for the transaction. I was then able to successfully send my ETH to my MEW with no issues. I registered my MEW address on saftlaunch for it to be whitelisted. Now every time I select "contribute" I get the helpful message "Whoops, looks like something went wrong.". I am keen to purchase. is there anything you can do to get this sorted? As with Natif, my requests to the support address are going unanswered.

    If you could, please reply to [email protected].

    thanks
    Dennis

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       7 years ago 

      Hi Dennis,

      It looks like you may have requested instructions for BTC, and not ETH.. this would explain why your contributions are being rejected.

      Please note that the minimum GAS requirement for sending ETH funds to tZERO is 35K.

      Will be following up with you over email.

      Thanks,
      Scott

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         7 years ago 

        This has been sorted for me. Thanks, Scott

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