LATEST COINPLEX UPDATE
In our ongoing journey to rebuild stronger, we are excited to share an important update: the refund portal is nearly ready. While we understand the frustration of waiting, we want to assure our community that the entire Coinplex team is working tirelessly to launch a secure and transparent system within the next 48 hours. Here’s what you need to know...
From the very beginning, Coinplex has stood on a foundation of vision, resilience, and an unwavering commitment to our community. The past weeks have tested that commitment like never before, but they have also sharpened our determination to deliver on our promises with clarity and accountability. Today, we want to share with you where we stand and what comes next.
THE REFUND PORTAL: ALMOST READY
Our User Compensation Program remains the centerpiece of our recovery efforts. We are pleased to announce that the refund portal is now approximately 80% complete, and our team is working around the clock to ensure its successful launch. Based on current progress, we are confident the portal will be live and fully operational within the next 48 hours.
This portal will provide a transparent and secure mechanism for all affected users to:
- Claim their refunds
- Track the progress of their requests
- Access real-time support and guidance
Every step has been engineered with security, reliability, and user-friendliness at the forefront—reflecting the lessons we have learned from the past.
IMPORTANT ADVISORY: AVOID THE CURRENT APP
We must emphasize an urgent precaution: do not interact with the current Coinplex app.
It remains linked to compromised infrastructure and is not safe to use.
- Any information displayed there should be disregarded.
- All future communications, updates, and access to refunds will occur exclusively through the new secure portal.
- Please remain vigilant and only trust updates communicated directly from our official channels.
ACKNOWLEDGING THE FRUSTRATION
We deeply understand the frustration, anxiety, and uncertainty our community has endured throughout this process. These past weeks have been difficult for everyone, and we do not take your patience for granted.
The entire Coinplex team—engineers, compliance officers, support staff, and leadership alike—has been working tirelessly to ensure that the refund system is not only launched quickly, but launched correctly.
We owe you nothing less than a solution that is worthy of your trust, and that is the standard we are holding ourselves to.
LOOKING AHEAD
While challenges remain, the progress made so far gives us confidence that we are on the right path. Our guiding principle remains unchanged: your trust is our most valuable asset, and we are committed to earning it back not through words, but through consistent action.
As we approach the launch of the refund portal, we will continue to provide timely updates.
Together, we are moving forward—not just to recover, but to rebuild stronger than before.
✨ Coinplex Team
We are profoundly grateful for your patience and steadfast faith throughout this time.
To stay updated on all future announcements, we invite you to connect with us directly in our Telegram group.
TELEGRAM: https://t.me/coinplex_group