CoinPlex | THE NEXT STEPS
KINDLY NOTE THAT THIS REFUND PROGRAM AIMS TO DISBURSE ONLY YOUR INITIAL INVESTED CAPITAL. NO PROFIT OR BONUSES ARE ELIGIBLE FOR WITHDRAWAL IN THIS CAMPAIGN.
CoinPlex has always been at the forefront of innovation in the AI and digital assets trading space. By combining these two revolutionary fields, we successfully built one of the most advanced platforms in the industry. The CoinPlex AI team created a new financial environment characterized by low participation barriers, ease of use, stable returns, openness, and fairness—all backed by a proven track record.
Unfortunately, where there is groundbreaking innovation—especially in sectors handling large amounts of capital—bad actors inevitably seek opportunities to exploit vulnerabilities. For example, cryptocurrencies, since their invention in 2009, have seen billions lost to exploits, rug pulls, and hacks. In 2023 alone, users lost nearly $2 billion, roughly half the amount lost the previous year.
Every major exchange has faced these challenges. Mt. Gox was among the first, losing 750,000 Bitcoin in 2014 (worth over $30 billion today). Even industry giants such as Binance and KuCoin have been exploited at various points due to the scale of funds they process daily.
The exploit of the CoinPlex platform triggered a chain reaction that ultimately led us to this refund program. The moment we understood the scale of the breach, we acted decisively—choosing not to waste time salvaging compromised systems or data, but instead focusing fully on recovery efforts. Our top priority was, and remains, making our members whole again.
Through swift cooperation with law enforcement and the use of advanced on-chain analytics tools, we were able to trace stolen funds in real time. This investigation eventually led to the identification of an individual attempting to cash out through a partner exchange—where KYC verification revealed their identity.
We acknowledge the extent of the damage done—not only financial, but also in terms of trust, the silence during recovery efforts, and even pending legal actions. Nevertheless, our commitment is clear: we will do whatever it takes to make things right, beginning with the official launch of this refund program.
THE NEXT STEPS
The past few weeks have been both exhausting and transformative for the entire CoinPlex team. We achieved what many thought impossible: the recovery of stolen funds taken by an unethical hacker aided by an insider. At the same time, we worked tirelessly to build and deploy the tools required to ensure correct disbursement.
Because compromised server data was sold on black markets, we have completely discarded any potentially affected accounts, apps, or websites. New systems have been built from the ground up to guarantee security.
To remove the risk of human error, the refund process is fully automated and AI-driven. This includes:
- Automated document verification
- AI-powered disbursal of refunds
- Multiple fail-safes to detect and repel suspicious activity
This ensures that even if bad actors possess stolen user data, they cannot successfully impersonate real users to claim funds.
THE REFUND PROCESS
The steps required for a successful refund claim are as follows:
Register in the Refund Portal
– Use the same phone number you registered with on CoinPlex.Complete KYC Verification
– Navigate to the Verification page and accurately fill in all required fields.
– Passing KYC automatically triggers the fund migration process.Add Your Preferred Withdrawal Address
– Supported cryptocurrencies will be listed on the settings page.Make a Security Deposit
– If your KYC request is approved, you will receive an automated email detailing the exact amount required.
– A security deposit of 30% of your total recovery funds is required to activate your account for withdrawals.
– This anti-fraud system ensures only genuine users complete this step, and deters exploiters.
– Accounts flagged by the anti-fraud system will undergo further review, and additional documentation may be required.Withdraw Your Funds
– Once your deposit is detected, your account will be activated.
– Your migrated balance plus your 30% deposit will be available for withdrawal.
– Withdrawal requests are typically processed and disbursed within 45 minutes.
PROJECTIONS FOR THE FUTURE OF COINPLEX
We recognize the lawsuits and legal actions being prepared against us. We also understand that the platform cannot relaunch until the issue of stuck user funds has been fully addressed.
This refund program is designed to resolve that very issue. The future of CoinPlex depends directly on the success of this program—and on our ability to rebuild trust through transparency, accountability, and consistent delivery.
KINDLY NOTE THAT THIS REFUND PROGRAM AIMS TO DISBURSE ONLY YOUR INITIAL INVESTED CAPITAL. NO PROFIT OR BONUSES ARE ELIGIBLE FOR WITHDRAWAL IN THIS CAMPAIGN.
The Refund Program is officially commencing on the 11th of September 2025. Thank you for your patience and understanding so far.