Celebrating Good Business: 👌 Latest from Ledger! 👍

in #business6 years ago (edited)

In a long professional career, enjoying success in five different industries, I have a lot of experience in the business world. As a result, I am a strong advocate for making good businesses known to others. Among other things, it is my way of practicing the "golden rule."

This morning I would like to write to you about my most recent experience with Ledger - "Home of the first and only certified Hardware wallets."

Image Source: Ledger Home Page

If you have any interest in investing in the digital asset class, you will want to take the time to research and understand what this French company has to offer you.

So ... Why have I taken the time to write this post this morning? Please read on dear reader ...

😧 Shipping Delay for the Ledger Nano X 😞

After weeks of research and contemplation, I chose to "jump in" to investing in the digital asset class in August 2017. In taking my own advice above, very early on I purchased a Ledger Nano S. Due to its reputation at that time, as one of the best digital asset portfolio securing devices available.

Recently, in January 2019, as a registered owner in Ledger's database, I received email notification of a major advance in Ledger's product offerings - their new Ledger Nano X. Already happy with my Ledger Nano S and excited to learn of both the Nano X's ability to store up to 100 digital assets, as well as link up with my smartphone, I readily accepted their pre-order offer.

So ... They debited my credit card in January for this purchase. I was to receive my new Ledger Nano X in March, as a result. A mutally beneficial exchange of value. And due to be received any day now, I had been really anticipating it showing up!

Yesterday, I got this ...

Image: Email Received on 21 March 2019

Wow! I was being "put on hold" for "at least one month and possibly more." Definitely not good news ...

So ... What were my options? Well, I didn't need to spend any time thinking about that. Why?

The "rest of the story" ...

Because Ledger had already done the right thing and not only taken full responsibility, but made a generous offer to do something about it. I had not asked for any consideration, but here it was being freely offered.

The world is full of a lot of talk that at the end of day is just that - talk! Leading to my high regard for one of my all-time favorite sayings:

"When all is said and done, a lot more is said than done!" 😉

I just love this, as my life experience has taught me that it is the exception, rather than the rule, when someone delivers above and beyond the expectations raised by their words.

In my book, Ledger has done just that with their choice of handling this setback in their plans for rolling out their shiny new product offering. And don't miss the reason for this delay dear reader!

"... we had to reject the parts. They did not meet our quality standard."

That is just huge to this "old war horse," as they could just as easily have elected to ship it out, in its substandard form, with the thought that very few people would likely ever be any the wiser!

Instead, Ledger CEO Eric Larchevêque wisely choose, even though certainly knowing this represented a short-term loss of profitability, to take a long-term view and just do the right thing on behalf of his company. For which he bears the most responsibility of any of its employees.

👍 👍 Bravo, well done! 👍 👍

Leadership like this is what results in great outcomes such as the following recent announcement:

"Setting a New Standard: Ledger Nano S becomes the First and Only Certified Hardware Wallet on the Market ..."
[emphasis mine ...]

Ledger Announcement - "Setting a New Standard"

While certainly disappointed to not have this long anticipated new product already in service protecting my digital asset portfolio, I would be a fool to not remain a loyal customer. And I am a lot of things, dear reader, but a fool is not one of them ... 😉

Image Source: Pixabay

And there you have it dear reader. @roleerob practicing the "golden rule." To promote good businesses of high integrity wherever they made be found ...

Closing


I genuinely love the opportunity to write posts like this. All too often in this world, we don't get the opportunity to celebrate good news. Far too much of the opposite ...

As a result, I am going to ask a favor of you. Please resteem this post! I have never made a request like this before now. And I have been writing posts for the Steem blockchain for almost 10 months. But ... I believe a notable exception is justified, to do my small part to draw attention to this great company.

I’d love to hear any feedback you may be inspired to provide.

Until "next time," all the best to you for an even better tomorrow, as we all work together to build our Steem Community! 👍 😊

Respectfully,
Steemian @roleerob

Posted using SteemPeak and “immutably enshrined in the blockchain” on Friday, 22 March 2019!

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Interested to read more of my “good business” posts? Great!

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Edit: Email Message from Ledger

In response to a request from @crypto.piotr, here is the text of the email message I received from Ledger:

"Dear,"

"We are contacting you regarding your Ledger Nano X order. Due to unexpected production issues, we are sorry to let you know that your new Nano X is not going to arrive in the mail this week."

"We are doing everything we can to get your Nano X to you as soon as possible, but as of today, we are delayed by at least one month and possibly more. We will keep you updated. Ledger is committed to offering only the highest quality products to you; especially given your support and your early interest in our new product.
So what happened? This week, after receiving a shipment of materials for the Nano X that we had planned to assemble and ship this week, we had to reject the parts. They did not meet our quality standard. That threw off our whole schedule and it meant that we would not be able to keep our commitment to you and ship any pre-ordered Nano X this week."

"We feel terrible about this and we want to try and make things right for you, therefore we would like to offer you a free Ledger Nano S as a token of our appreciation. You can use it as a backup device for your Nano X, learn more here. It will be shipped together with your Nano X."

"If you have any questions or concerns regarding your order, please do not hesitate to contact our customer service for further assistance."

"Again, we sincerely apologize for this inconvenience and we appreciate your patience."

"Kind regards,"

"Eric Larchevêque"
"Ledger, CEO"

Sort:  

Dear readers

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My friend @roleerob invited me to his publication and timing has been just great as I was thinking lately about purchasing my own NANO Ledger in nearest future.

I was wondering if anyone reading my comment had any experience at all with this product and would like to share with me and others?

I'm going to read and reply to every comment below.

Yours
Piotr

I do not have a hardware wallet, however am currently looking at which one to buy and try out. This post definitely puts Ledger as one of interest for me. Product Quality and Leadership Professionalism are very important in purchases like this. The Ledger team clearly displayed both.

Thank you for sharing.

Thank you for sharing your thought and dropping by @bdempsey

Cheers, Piotr

Thank you for stopping by and resteeming this post @bdempsey. I hope you and others will benefit from this company, should the service they provide be of benefit to you.

"The Ledger team clearly displayed both."

Absolutely correct. At least, that is the opinion of this "old warhorse" ... 😉 Sadly, it is not common to find companies that handle their affairs with integrity. So ... I like to "celebrate" those that are the exception!

Hopefully you and others will be inspired to write your own stories. When you find good businesses from which we can all benefit.

I see you have written about TRON. I will now go read what you have to say about it.

I've been using Ledger Nano S for two years now and I couldn't have been more content with this product. I've also bought it in bulk for my clients. I think it's the best hardware wallet on the market. Definitely my favourite.

I appreciate you writing and sharing your perspective @oleg326756. Particularly in learning you have chosen to purchase these for your clients. Hopefully your clients have responded favorably.

What is your line of business? If you have written about it I welcome a link. I will certainly read it!

Thank you, @roleerob! I run a small crypto-consultancy, helping people make their first steps in crypto: https://steemit.com/cryptocurrencies/@oleg326756/ledger-nano-s-is-20-off-for-another-two-day-and-you-need-one Almost all of my clients keep their crypto assets on Ledger Nano S.

Very good @oleg326756. I wish you well in your business venture. And hope your customers appreciate the value you are providing to them!

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Thank you, @roleerob! Appreciate your kindness!

Dear @oleg326756

Hi Oleg. I just checked your site and I noticed that you're from Russia but you moved to Sweden? How does this country treats you? Hope you're doing well.

Thx for sharing that link. Will also have a look.

ps.
You keep posting really quality content. Perhaps you could always send me memo with link to your publication and 2-3 sentences description ? I will gladly support you with upvote, will drop a comment.

Especially if your publication will be related to crypto,blockchain,AI, economy or psychology (just don't send me memos like every day hehe)

And if I will have some time then I will also share your publication with my larger audience and will help you get some extra traffic.

Please keep in mind, that you can count on my help (whenever I can support you, I will) :)

Cheers
Piotr

Hi Piotr,

Thank you for dropping by and thank you for your kind words. Yes, I am originally from Russia, but I moved to Sweden when I was 26 years old. So by now I have lived almost 3/4 of my adult life in Sweden, and only 1/4 in Russia. Sweden feels much more like home at this point, while I'm feeling and acting like a foreigner, when I visit Russia. Still, I don't think I will ever be fully integrated in the Swedish society and feel as accepted as those who were born here. Sweden is like a step-mother to whom you want to give all your love, but you know that she will never love you back as much as she loves her own children.

That is why I am looking for jobs abroad, once I graduate in June. I would love to work somewhere else in Europe (Germany, Ireland, the Netherlands, and Portugal all come to mind), or on the West Coast of the US (Portland or Seattle), or in the South-East Asia (Singapore, Hong Kong, South Korea or Japan). I am looking for jobs related to Blockchain and crypto. Ideally a FinTech start-up employing Blockchain technology to empower people with a new generation of financial services. That would be a dream job for me!

Very well put @oleg326756 ...

" Sweden is like a step-mother to whom you want to give all your love, but you know that she will never love you back as much as she loves her own children."

... as I believe it would be difficult to improve upon the impressions left by this word picture.

Hopefully you and @crypto.piotr can put something together for your mutual benefit, as I know he has similar interests. As well as life experiences, as he is just returning to Europe from years spent in Southeast Asia ...

All the best to you, in your future endeavors, for an even better tomorrow!

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Dear @oleg326756

Sweden is like a step-mother to whom you want to give all your love, but you know that she will never love you back as much as she loves her own children.

Wow. You almost sounded romantinc and poetic :)

That is why I am looking for jobs abroad, once I graduate in June

Oh, your profile picture made me think that you're 30-35 years old already hahaha :)

I am looking for jobs related to Blockchain and crypto. Ideally a FinTech start-up employing Blockchain technology to empower people with a new generation of financial services.

Let's keep in touch since I'm also into blockchain and crypto and Im passionate about this tech.

ps.
Somehow I've missed your comment and I only had a chance to read it now.

Thx for always being so responsive :)

Cheers
Piot

Oh, your profile picture made me think that you're 30-35 years old already hahaha :)

Ha, you are flattering me here! :D I'm actually 40. (Although that picture was taken four years, when I was 36, so you were pretty close in your estimate).

Let's keep in touch since I'm also into blockchain and crypto and Im passionate about this tech.

Yes, absolutely, let us! By the way, I am organising a crypto-themed meet-up in my town next week. I hope that quite a few interested people will show up.

Hi @roleerob

I'm glad you asked @oleg326756 about his business. Otherwise I would do :)

NANO Ledger is very famous, I have heard of them.
But I haven't used any hardware wallet yet.
When I need it, it should be the first choice.

Hello @crypto.piotr, I currently do not have a nano ledger or any type of cold storage hardware aside from my paper wallets (anyone is welcome to send me one though!hahahaha) But, I can confidently say that if I am going to own one, it would be this- ledger nano because, it supports a larger array of coins and, its more secured.

Hey, I do not accurately know right now so, if anyone out there is interested to send me one so I can try it, please do so I can write an honest feedback about it. hahahahaha

Dear @nurseanne84

Paper wallets? Meaning? Pen and paper? :)

Cheers
Piotr

yes.paper wallets like the one with qr codes in them. Should I send you my address here in Aussie so you can send me my hardware wallets? hahahahahahahahah

Im afraid I'm not wealthy enough @nurseanne84 :)

Since I only own Steem and have it all powered up, I have no need for any wallet other than what Steem provides. I do actually have a couple more tokens but they are also on the systems of the platform from which they originate and the value is not worth worrying about at this time. If/when their value is worth getting a wallet for, I will simply sell them and convert to Steem. I have all my eggs in the Steem basket.

Thank you for sharing your thought and dropping by @happyme

Cheers, Piotr

Thanks for the tip. I've been a Ledger Nano S user for a year and am very happy with it

I have ledger nano S and it is secure and easy to use.

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Hi @roleerob, @crypto.piotr shared your informative post.

While I'm very interested in this technology and will continue research due in part to your post, I must admit that I've focused my safety around building up my own full nodes on key cryptos with maximum password security. Additionally, I've begun looking into multi-sig wallets as an additional way to keep what is mine, mine.

And while those efforts are valuable and proven to a degree, there is definitely a use case for a portable secure device. You have made the case for a quality company which is worthy of further research.

Thank you for taking the time you detail your experience. Very helpful.

Thank you for bringing this post to my attention @crypto.piotr.

I appreciate your input @guysellars. The key to these devices, from my perspective, is providing ourselves safety and security beyond what can be accomplished with software alone. How and what is the point?

By design, they work on the basis of a mechanical switch. This cannot be simulated in software in any way. So ... It only works if you have it in your physical possession. For my investments, I find that extra measure of security comforting.

I am no expert, to be clear. And there are other hardware wallet options. But ... I have been very happy with Ledger. And, as I have written here, their handling of this latest issue made a real impact on me. Unless something changes significantly on their end, I will remain a good customer. I believe in loyalty.

Thank you for stopping by!

Good to meet you @roleerob.

Amazing comment @guysellars

Thanks for accepting my invitation and sharing your thoughts with us.

Yours,
Piotr

I have a Ledger Nano S. Good, functionality, and the UI/UX needs work.

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Agreed @paulswansen. Seems most of this whole new "digital asset universe" needs work. I think we are experiencing something still in its infancy. Relatively speaking. Some aspects of it will get better with "continuous improvement." Some aspects will simply cease to exist. Hopefully, we'll be invested in more of the former ...

In the period of time I have owned a Ledger Nano S, I think they have made considerable progress. I am looking forward, once I finally get it, to the Ledger Nano X representing another nice step forward.

Hopefully the Ledger folks will listen to feed back from their user base for updated to future models.

Thanks @paulswansen for sharing your opinion and for accepting my invitation to this post.

Yours
Piotr

Nano X looks awesome and Ledger is a great company.
I have a NanoS and have written about it a couple of times. I even posted my thoughts about the NanoX.
I don't really need it because I already have another quality ledger hardware wallet with no issues in terms of functionality. I do have more coins 'on' than apps, but most of them I just hodl so uninstalling and reinstalling apps is a rare event.
I am not sure if ledger is the bestbcompantly because O haven't really experience ithers, but from what I see they are honest and open. Also they help people. Given their product, it seems a lot can go wrong, especially if you lose your word list.

Anyway let use know what it is like when you start using it.

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Nice to see you have written about Ledger yourself @abitcoinskeptic. I took the time to find the posts and read them. I noted you had a few items on your "Ledger Live Shortcomings," one of which I thought I would comment on:

"Additionally, ERC20 tokens aren't supported with the Ethereum application."

I use [MyEhterWallet] for ETH, which fully supports both all ERC20 tokens, as well as security via my Ledger Nano S. You may want to check into it. As is the case here, there are a number of instances where the Ledger support is via a wallet. Not Ledger Live. Another example of this is the specific Ledger-linked wallet installation I wrote about in my Tech Aide: Added Security Steps for Downloading Open-Source Software post, written yesterday. You may find it of interest.

"I am not sure if ledger is the bestbcompantly because O haven't really experience ithers, but from what I see they are honest and open. Also they help people. Given their product, it seems a lot can go wrong, especially if you lose your word list."

Like you, I can't comment on other hardware wallet options, as I have only ever used my Ledger Nano S. I liked the detail you put into your post on the Nano X. My number one reason for buying it was its ability to hold more applications. We'll see if it is anywhere close to the 100 claimed.

I like specifically the detail you mentioned on the bluetooth connectivity. I don't really need that, but don't know enough of the technical details to have been concerned with it. As I really don't need that feature, I wonder if it can be avoided altogether?

Overall, it appears we both have a favorable opinion of Ledger. In this whole new asset class, there is a lot of learning curve "pain" involved and improvements steadily appearing. I think it will be awhile before the slope of this learning curve begins to flatten out ...

Thank you for stopping by and adding value to this post @abitcoinskeptic. All the best to you for a better tomorrow!

Thank you for taking the time to look at my post. I added a sentence to clarify. My point was Ledger Live just shows Ethereum. Hopefully they will update one day. To be honest I have other portfolio trackers.

I think the point of them adding Bluetooth is to make it easy for cellphone users. Personally, I'd rather use a software wallet with a couple of hundred bucks in it.

This is not because I think it is easy to hack.

I'm just worried someone is going to be monitoring public addresses used at a local business. If someone comes in and makes a purchase for 0.01 btc but has 100 BTC in their wallet, or a similar idea with say Ethereum, then sits down to enjoy a meal or whatever, there is plenty of time to set up an armed robbery and you know they have the thing on them.

Obviously, there are ways to avoid it like dividing it up into two or three accounts and only funding them from an exchange wallet, but people are dumb. In otherwords, convenience and portability come with risks.

Certainly @abitcoinskeptic. Happy to do it. We can certainly all learn from each other. As I can from your response. Thank you for this additional detail.

"I think the point of them adding Bluetooth is to make it easy for cellphone users. Personally, I'd rather use a software wallet with a couple of hundred bucks in it."

We certainly are in agreement here. I don’t even want to be able to carry out crypto transactions on my phone. For the reasons you cite and more. I simply don’t trust it. Certainly not yet anyway. People generally (at least here in America …) are far too often ready to settle for the “Easy Button” solution. To almost any problem. While I don’t mind convenience myself, I am leery of the “cost” …

”I'm just worried someone is going to be monitoring public addresses used at a local business. If someone comes in and makes a purchase for 0.01 btc but has 100 BTC in their wallet …”

… just like you point out in your response here. Raises a great fundamental question. About the use of any “digital asset” for direct purchases …

To close, for now, I would imagine there is a story behind your account name. And I see you are in Korea. I welcome a link to learn more!

I think in general people are too trusting. One of the biggest problems banks and internet portals face is how to make something security without making it annoying or inconvenient. That's why I think it's better not to give anyone that trust, even if the security is rock solid, all your eggs in one basket so to speak.

Unfortunately, I don't have a blog that explains my entire story. I used to blog a little about cryptocurrencies when I first started here. Actually, it was during the bonanza of ICOs. I'm not saying I didn't make any mistakes or bad calls, but some of the stupidity made me keen to research for good and bad ones to notice what to avoid and how to spot the difference.
If it looks like a pyramid, well. That rule is supposedly obvious. I like to imagine I have a degree of experience and sophistication (I really don't).
To step it up, if I had to go with one rule, anyone who allows people to positively speculate but not negatively speculate while pretending they are offering a service and not security.... too many contradictions to be a good thing.

I'm skeptical because 90% ~ 99% of cryptocurrencies are [rightly] called junk. Also it doesn't even seem to matter if they are in the top 100 or the bottom 1000 (I'll admit it's not even).
Whether it is 9 in 10 or 99 in 100 is a matter of how optimistic you are. Who wouldn't want to be skeptical in this market?

Yes, we are generally in agreement @abitcoinskeptic ...

"That's why I think it's better not to give anyone that trust, even if the security is rock solid, all your eggs in one basket so to speak."

... as it is always prudent to diversify and not get involved with something you don't really understand. As a Business Analyst, I have been mostly "comfortable" (relatively speaking) with the idea of investing in this area, up to a certain level. It is all, ultimately, software and networking. Very sophisticated on both counts, but nonetheless ...

Overall, for this asset class, the best analogy I've read / heard is likening these "digital assets" to the auto industry early in American history. Soon after the invention of the car, there were many auto companies here. Over time, however, they went out of business until there were only three left.

But ... Those three changed the world ...

Wow. Seriously great conversation you're having here @roleerob :)

Yes @crypto.piotr, as committed, I did my part with the time I had available.

And you have honored your commitment, as well. Thank you!

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I love this little conversation you're having here @abitcoinskeptic

It's such a great product especially for people who want to keep their cryptographic assets safe.

Dear @abitcoinskeptic

Somehow I've missed your comment and I only had a chance to read it now.

Thx for always being so responsive :)

Cheers
Piotr

Yeah I've heard about the Nano legder and was interested to buy there Nano ledger S last year bit the bummer was the shipping prices to get the ledger in Pakistan hopefully will get my hands on one of them soon enough.

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Thanks for writing @shaheerbari!

"... bit the bummer was the shipping prices to get the ledger in Pakistan ..."

Yes, that sounds like a real problem. How much did this add to the overall price to you? I know for many, that must be a real issue, if the cost of shipping and handling adds significantly to the overall cost of ownership.

Hopefully you will will be able to get one soon!

It was like an extra 10-15 $ I guess plus the ambiguity of the cuatom laws here was an issue

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Okay @shaheerbari. Thanks for the added details.

Shipping and handling costs are one thing. But ... If in anyway your custom laws allow for your ownership of a Ledger to be tracked? Quite another ...

If potentially true, that would most definitely slow me down. A lot, as I place a high value on my privacy ...

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Hello friend, I've never used that. I only have steemit coins. I already resteem this publication.

Thank you @blessed-girl! 😊 It is a good thing to support good businesses, so hopefully some of your followers will benefit from reading this post, if they so choose.

If even one person finds some value in being introduced to this company, then I will consider the time invested into writing it well spent.

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I really wish more people would hold stuff and delay them for quality reasons. Don't sell cheap crap, take care of your stuff and your customer and this is a great way to do it. I applaud them.

Yes @rishi556, wouldn't that be nice. Far too often, businesses are far too short-term oriented. As a result, they leave themselves open to the perception they do not really have their customers best interest at heart.

When you experience an exception, it is nice to write about it and bring it to other people's attention!

What a great write-up and top class customer service from an obviously top class company.
Perhaps there is a certain Steem based game that could learn some lessons in customer service from this.....
Thanks to @crypto.piotr for leading me here :-)
Oh, as for a user...search through @themarkymark s past feeds, he is a fan and has written about Ledger before if I remember rightly.

Thank you for your input @nathen007. Yes, definitely a high class move on their part to handle a problem that was not of their own making ... Or was is it?

Only the leadership of Ledger know if they elected to "save money" and buy from a supplier that ultimately provided to be unsuitable ... Promises / commitments made and promises / commitments kept ... A lot to it "under the hood" ...

At the end of the day, no matter the details, Ledger did the right thing. And that is the key point of my choosing to write about my experience with them.

Yes, I appreciate @crypto.piotr helping me bring this company to the attention of others. He does a great job here on the Steem blockchain, so you do well to follow him. I will now go read what @themarkymark has chosen to put in his response to you.

I love how responsive you are @themarkymark

Thx for sharing those links with us. Definetly will check them out

Enjoy your weekend, Piotr

Wow..faster than a speeding bullet! Thanks :-)

Thank you for writing @themarkymark. You appear to have all of your posts "at your fingertips," to be able to quickly produce this reply. Impressive!

It also appears you have used both Ledger and Trezor. Now preferring the Trezor ... Hmmm. If you have written a post about your thought process in making this decision, I welcome a link to it. I will certainly read it, as we all benefit from what we can learn from others!


P.S. Your top link is about an issue Bitshares had with their ties to Open Ledger some time ago ...

Thank you for your recommendation @nathen007
.
I've been following @themarkymark for quite some time already and I value his work a lot.

Cheers
Piotr

I am already thinking about what to do with the extra Ledger! Ibam trying to get more acquaintances involvedbin Crypto and this may be the right opportunity.

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Yes, me too @newageinv. This will be my 4th ... Since they only back 4 to 6 crypto assets each, they will serve as a backup to the Nano X.

Assuming it can get anywhere close to storing the 100 stated. ..

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It is certainly good to have more security for assets 👍

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Yes @khussan security is important to us all.

Thank you for stopping by and resteeming this post. I hope your followers and Ledger may benefit from it! 👍

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I don't have a ledger yet but is on first to huy list as soon as i am able to get a job

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Good goal to have. All the best to you for a successful job search!

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thanks mate

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