I sent a total of 4 SBD to them and they never voted... saw the same thing where it said refunds were okay and tried to go onto their discord page and the creators or whoever runs booster told me it is random refunds between 1 and 48 hours. I have seen countless people on here complain about their service and think its terrible they are doing nothing to fix the problems. I wish someone would fix these problems but doesn't look like they will.