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RE: Daily Dose of Sultnpapper 02/24/18> Well it wasn’t as bad as expected…
Glad it turned out better than anticipated but hearing how they operate is not so good!
Glad it turned out better than anticipated but hearing how they operate is not so good!
It isn't just Planet Ford, it is an industry wide method of operation. It just seems like good old fashioned honest and fair service isn't to be found any longer. I saw where one dealership was trying to defend how a twenty minute repair they did for a customer customer was justified as a 2.5 hour billable work at $125 an hour shop rate. His reasoning is that more people are involved than what we see, and the equipment is better and faster now than what the "book" estimates for time, making the repairs go faster.
He believes that the dealership investment in better tools and equipment is an expense that we the customer should be forced to pay for in exaggerated labor hours , I believe that investment is a cost of doing business to keep competitive with his competition. There are plenty of cases where their rush to get vehicles in and out quickly have led to accidents and injuries, a customer of mine last year had his year old truck catch fire and burn to the ground after having his diesel engine fuel injection system worked on, his truck made it about 3 miles from the dealership before it caught fire. That case is still being argued between the dealership and his insurance company.
That is shocking mr Papper! It's sad that good old fashioned service is such a rare thing, but fortunately we still have some of that around here, (although mostly with smaller businesses) but a picture of things to come!
I feel strongly about consumer issues and believe that we can try and correct bad service through organisations that oversee various industries.
For example, medical aid; we have something called Primary Medical Benefits which is for any life threatening condition and medical aids by law have to cover these PMBs even if one's annual out of hospital benefits are depleted. Of course they often don't pay, favourite excuse being wrong claim codes, and many people then simply settle the bills themselves. But it's wrong! We have a medical schemes council who can be approached and will instruct them to pay. Why do we have to fight for what is rightfully ours?
Sorry I digressed there, but I believe it's all the rules & regulations that's supposedly put into place to protect the customer but are designed to rather protect the service provider and end up being more of a hindrance to good service!
Got a bit tongue tied there but I think you understand what I'm saying.
I do understand what you are saying, wrong claim codes is a popular thing here as well, of course the are always changing the "code #'s" and it is not be accident but rather design. Think about where the word code first came about, or at least" Morris Code" I think that is the name or it might "Morse", but it was the electronic ,,, and - - - dot's and dashes used to secret message thru the air waves , code in essence means to keep secret. Well it is no different with medical coding, they keep it secret and are always changing it so people can't figure it out, not even the doctors offices who are actually trying to do it correctly.