I would just start over. Your current account might be fine, but best not to risk it.

I signed up using the BitShares web interface - try signing up through this link: https://bitshares.org/ <-- click on "Try Online Exchange" and sign up for a new account there. Avoid referral links and all that garbage, just sign up directly and see if it works better.

You aren't bothering me btw - I am happy to help. Let me know if that works!