From Typing to Talking: Rise of the Virtual Talker

You entered a site, you looking for something but it isn’t there. Then you spotted a message icon floating at the right bottom corner of the screen. Proceed to click on it then brought you to chat with AI, who patiently guiding you to what you need. Then there it is, from old school automated FAQ to a whole quality engineered AI who could answer your questions. A great brand usually comes with great services to efficiently cater all needs, one of it simply by deliver information, instantly and intelligently

What is AI Chatbot?

Like a virtual assistant, AI Chatbot is powered by NLP and machine learning. It simulate human-like conversations as been trained to deliver the information needed. Other than offering seamless experience that make it feels less robotic, it also fast enough to answer everything. As for AirAsia users, you might heard of AVA, a multi-lingual virtual assistant that able to handle so much inquiries in a day. Upholding a fast responses for reputable brand.

Why AI Chatbots Took Over

There’s a reason why every big names are onto AI Chatbots and let them takeover their workers:

• 24/7 availability — One of main reason and they no need break time and they available all the time!
• Instant response times — Humans might need time to think, while AI? They straightaway provide answers.
• Scalable support — Helpdesk insufficient manpower? Won’t happen with AI.
• Consistent tone — No good mood and no bad mood. Just professionalism.

More and more businesses are going to implement AI to deliver a faster and more personalized experiences. Catching up with current trends and not to be left behind.

How It Been Used Across Industries?

Different industries applying the usages of AI chatbots differently, it’s not just novelty but it’s really a game-changer. As mentioned recently about the AVA by Airasia, yes it’s on aviation. It can manage bookings, flight rescheduling, refund requests, and even boarding passes which significantly reducing the need for human intervention while operating 24/7 in multiple languages. While for e-commerce site like Zara or Lazada, it been used to help online shoppers to find products or track orders. In healthcare sector, AI chatbots been used for offering symptom checks or scheduling appointment. It been used in banking too as it able to track transaction histories or any financial relevant questions.

Why It Seems So Smart?

What makes AI sound so smart? It’s ain’t magical when we break it down some powerful technologies behind the scene:

Natural Language Processing (NLP) — the core of the AI technology, it keeps chatbots to understand human languages even slangs, misspelling or slurs.

Machine Learning — chatbots learn from interactions over time. They get smarter on every conversation goes, even picking up the patterns.

API integrations — able to pull data from multiple systems instantly.

Yes, they’re not scripted. They able to recognized your patterns almost instantly.

Limitations? Yes it is.

Despite everything, AI chatbots aren’t perfect. They may misunderstand any more complex questions you throw at it. Where certain questions just out of scope or haven’t been asked before. It might randomly answered whatever similar or just completely reply with another. It may struggle with emotional nuance as well, as it’s.. a robot anyway. A clean and very well-structured training data required for AI chatbots to functioning well. That’s why the success of bots are still need to involves human oversight.

The Future: Voice, Emotion, and Beyond

Tech upgrade from time to time, but even quicker for AI recently. From generating weird images to even more realistic videos. Technologies advancing in fast pace. Soon even typing may become obsolete. AI could even sense the mood, predict what needs, and start typing out. It just continue evolving. Signal a new era on where AI taking over a lot on everything. And at this, AI Chatbot, always adapting and improving.

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