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E-wallet service Terms and Conditions changes

Dear Customer!

As of 16.04.2018 the new Terms of Use of the ePayments e-Wallet will come into effect and the Fees will be updated too.

What's changed in the Terms of Use?

The majority of changes are linked to the passing of the new Payment Services Directive 2. For your convenience, we have prepared a brief description of the main changes below:

we have clarified the rules for processing complaints for unauthorised operations (article 12.4), we have changed the Complaints Policy, the maximum period to resolve issues has been reduced to 15 working days (article 21.1), we have clarified restrictions concerning registration in the system (article 2.1), we have clarified some areas where our requirements and services are described (articles 3.3, 4.11 and 7.5), we have simplified and updated the current Terms and Conditions to make them clearer (articles 2.5-2.7, 4.10, 6.1).

This is the list of the main changes. You can find the full version of the new Terms and Conditions by following this link: https://www.epayments.com/documents.html.

What’s new in the Fees?

We have introduced the concept of “Inactive e-Wallet” (article 5.4 (c) of the new Terms of Use and corresponding fee).

The new Terms and Conditions as well as the Fees will come into effect from 16.04.2018.

If you do not agree to these changes, please contact the support team and request to close your e-Wallet by 16.04.2018. By continuing to use our service after 16.04.2018, you agree that you have understood and accepted the new Terms of Use.

ePayments team