Hurtle Your Congeniality 101

I want to share a story about why you suck at communication skills.

Errors that are not only costing you likability, but money as well.

The world is highly interconnected.

And having poor interpersonal skills always finds a way to come back & bite you in the butt.

Today, I ended up driving to a meeting.

As I was driving to this meeting, I noticed it was excessively hot.

Mwea is already known for its hot weather, but today was different.

93 degrees & the car's AC didn't seem to be making it any cooler.

So I did what any sane guy would do.

I dialed up the AC to full blast.

'Did that help??'

No..

Now, it just blew warm air at full blast.

Hm.. I definitely can't spend the whole day like this. Something has to change.

So I end up going to a local car shop.

A car shop that apparently specializes in fixing ACs.

I guess a service like this is really needed for Florida.

So I go inside, and I see a gentleman in his 60s manning the cash register.

He doesn't greet me as I walk in. Rather, he is intently observing something on the cash register.

I stand there in front of him for 35 seconds before he finally looks up and says 'Yea?'

Hello good afternoon. Hope you are doing well. My AC stopped working. Do you guys add freon here?' I said.

'Ya, but you have to wait till Saturday.'

Do you have any other day closer by? I responded.

'Nope.

'Dang, its super hot' i said jokingly.

'Not my problem.'

This dude was clearly not the most empathetic type.

I told him I'd get back to him & dipped.

I decided to drive around looking for a different place. And I found another spot that also specialized in AC fixing.

I parked my car & walked into the office.

'Good afternoon! Welcome to Ice Auto Shop. Is there anything I can do for you??' A woman enthusiastically greeted me with.

She was in her mid 30s & had a bubbly personality.

I let her know of my situation & told her what was going on.

'Oh, I am so sorry sir. But we are so booked. The earliest I have on my calendar is on Saturday, is that okay?'

I was a little frustrated considering I had to still wait.

'It's really burning out there sir. So I understand how you feel. But we will definitely get you all caught up this Saturday!'

I was frustrated at first. But after her level of compassion I was not NEARLY as frustrated as the dude from before.

Same wait days for both auto shops.

Guess who I ultimately chose to work with?

The second person, NO BRAINER.

And that is a little story on social dynamics.

In this story, the gentleman committed 2 big social dynamics sins:

1. He lacked enthusiasm.
2. He lacked empathy.

When I entered the office, he was didn't even greet me. Very rude way for a store owner to behave.

Buts what's worse was the fact that he didn't have the empathy to relate or acknowledge the problem his customer was facing before he gave a rebuttal.

The sweet women was 100% different. She greeted me in a bubbly fashion & related to my problem before gently offering a rebuttal.

This story is a lesson to you in terms of social interactions.

It really is a game of being able to adjust.

But more importantly, it's a game of seeing the gray areas in life.

Don't worry so much about logic when it comes to humans.

Especially a human who is going thru a tough day.

Human's who are going thru a tough day tend to think way more emotionally than they normally would.

The gentlemen technically said all the right things. So logically, he did well.

But in terms of emotionally, he lacked energy & the ability to connect to the person he was speaking with.

It's flaws like this that will cause a person to lose favor with someone's good graces, likability & even business.

Are you someone who behaves a tad bit too logically?

Then there's a chance you need assistance with social intelligence.

Aka :: street smarts.

My Confident Communicator Program is designed to help you develop your street smarts.

Intelligence that can help you develop your interpersonal skills & connect with people who are going thru their ups AND especially downs.

You'll build the ability to :

Show charisma in social situations stacked against you.

Confidently, express yourself.

Effortlessly keep the conversation flowing.

It's time to learn some proven frameworks to take yourself out of your box & put yourself out there.

Level up your relationships, social assets & business along the way.